RESUME
EDUCATION
Master of Science, Information Technology May 2019
Kennesaw State University, Marietta, GA
Cum GPA 4.0/4.0
Courses:
- Business Intelligence: Traditional and Big Data Analytics
- Practical Data Analytics
- Business Intelligence
- Info Security Concepts and Administration
- IT Service Delivery (ITIL v3)
- IT Systems Acquisition (CMMI)
- Databases: Design and Applications
- Database Administration
- Database: Security and Auditing
- Computer Architecture, OS and Networks
- Software Design and Development
- Web Technologies and Application Development
- IT Design Studio (MEAN stack)
- Capstone Project: Disaster Analysis Applications of Social Media
CERTIFICATION
- PMP Certification Issued June 2020 (Renewal June 2023)
- Data Management and Analytics Certificate Issued May 2019 (No Expiration Date)
- Celonis Process Mining Certification Issued Apr 2019 (No Expiration Date)
- TESOL Certification Issued Dec 2002 (No Expiration Date)
TECHINICAL
Python, SQL Server, Oracle SQL 12c, HTML5, CSS, XML, JavaScript, MEAN stack(MongoDB, Express, Angular, Node.js), Rapid Miner, Orange, Celonis, Machine Learning, ServiceNow, VMware, ITIL v3, CMMI, Power BI, MS Project, Visio, MS Office Suite, Pivotal Tracker
SKILLS
- Excellent written and verbal communication
- Requirements/process analysis and documentation
- Cost-Benefit analysis and tight budget management
- Data management and analytics with machine learning
- Experienced in IT process/methodology in Waterfall, Agile, Hybrid
- Managed full SDLC projects
- Multiple globally located project teams in excess of 10 members
- Internal, external stakeholder/vendor management
- Personnel management and conflict resolution
- Effective teamwork facilitator
- Advanced organizational ability
- Adept quick study
- Fluent bilingual in English and Korean
- Experienced in written/oral translations
- Years of international, multi-cultural travel and work experience
WORK HISTORY
Product Manager (3/2021 - present)
The Home Depot, Atlanta, GA
- Establish a coherent, efficient process to proactively solution recurring issues
- Manage cross-functional team collaboration with data-driven opportunities
- 71% improvement in intake process YoY (ServiceNow)
- 35% improvement in MTTR with process enhancements
- Created visibility to KPIs with dashboard reporting of multiple platforms (Power BI)
- Identified gaps, metrics and next steps to streamline centralized support process
- Enabled 11% improvement in intake process within 2 months (ServiceNow)
- Improved MTTR by 25% in 2 months
- Strengthened cross-team collaboration via creation of MS Teams team and regular sessions
- Executed agile ceremonies to coordinate daily work, feature prioritization, backlog grooming (Pivotal Tracker)
- Plan, schedule, monitor, manage and report enterprise IT projects (M&A migrations, RevPro Upgrade, Lightning Upgrade)
- Manage globally located stakeholders/vendors on system migration and integration (Salesforce, Oracle, FinancialForce, RevPro, MS Dynamics, ServiceNow)
- Build intake process playbooks to support Agile development in ServiceNow
- Develop and conduct cross-divisional training on Demand/Project Management
- Identify opportunities for automation and apply ITIL standards to streamline IT processes
- Refine, standardize and optimize EPMO processes and reporting to manage risk
- Perform root cause analysis of inefficiencies/gaps for support ticket process
- Inspect and prepare projects/controls for audit and compliance
- Designed, managed, and conducted usability studies
- Designed and developed VR/AR studies for visually impaired persons
- Collected and analyzed experiment data
- Wrote and submitted papers/reports/proposals to IEEE, ACM, VR/AR related conferences
- Analyzed enterprise IT projects data for corporate reporting
- Produced Power BI reports on capitalizable hours, demands, projects
- Assessed ROI cost and savings, and produced BI dashboards
- Generated project timeline, project initiation document, requirement analysis
- Conducted research on international data residency laws/policies with GDPR
- Maintained integrity of academic records in database for over 600 doctoral students
- Managed efficient administration of all departments of doctoral program
- Posted and managed program website
- Resolved students’ online technical problems
- Managed legal matters pertaining to international visas as the SEVP Principal DSO
- Planned, supervised, and executed development of library from 0 to 35,000 volumes in 2 years
- Assigned projects and directed up to 12 part-time staff and student workers
- Processed financial and development records; managed relations with donors
- Designed digital/printed marketing materials; led promotional campaigns on limited budgets
- Collaborated with colleagues at other 8 campuses, assisted Academic Dean
- Managed daily administration of the immersion school of 2,000 students
- Supervised 20 plus teachers and assistants, resolved conflicts between staff
- Interviewed, hired and evaluated foreign faculty and staff
- Developed systems on/offline for student performance evaluations
- Coordinated schedules and testing, created curricular material
- Conducted promotional events, faculty/staff meetings, off-campus activities, seasonal programs
- Supervised all administration and staff of the Office of Registrar
- Analyzed program statistics and admissions data
- Managed foreign faculty contracts, visa, orientation, and housing
- Developed, improved, and maintained collaboration with overseas universities
- Arranged budget and managed promotional/recruitment projects
- Resolved disputes and inquiries on/offline
- Proofreading and translation of official letters, emails, brochure, and legal documents
- Overall language consultation for top Intellectual Property/Patent Law Firm
- Managed EPIK (English Program In Korea) of over 100 native English teachers
- Evaluated, consulted and trained government employed teachers
- Edit/advised English section of National Proficiency Exams (Korean equivalent of SAT)
SPECIAL HONORS
PMIEF 2018 Academic Scholarship
Dean's 4.0 Club
Upsilon Pi Epsilon International Computer Science Honor Society Inductee
Phi Kappa Phi National Honor Society Inductee
Pacific Rim Scholarship
Dean's Honor List
ACTIVITIES
PMI Atlanta
Women in Data Science
Women in Technology Atlanta
Upsilon Pi Epsilon - International Computer Science Honor Society (Inductee)
Phi Kappa Phi - National Honor Society (Inductee)
PMI Kennesaw State University Student Chapter
Atlanta Amateur Photographers Association
YM School for North Korean Refugees
HopeWorks- Atlanta
Samaritan's Purse
Foster Care Support Foundation
INTERNATIONAL TRAVEL
Turkey, Mozambique, South Africa, Inner Mongolia, China, Russia, Korea, Japan, Philippines, Thailand, Mexico
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